Returns & Refund Policy

• Justek only accepts items in original condition within 14 days from our invoice date. Proof of purchase is required for all returns or refunds. (If shipped items, shipping costs are bared by the customer)
  
• Postage and Handling costs for items are not refundable.
  
• Customers can choose full refund or credit if item is not available.
  
• Buyers have to pay a 10% restocking and administration fee for all items and will be deducted from refund amount.
  
• Justek reserves the right to refuse any item returns, refunds or exchanges.
  

        Shipping

• We only ship items within Australia through our www.justek.com.au and eBay.  If you are an international buyer, please advise and a quotation of the shipping fees will be given to you (during business days Mon-Fri). All International shipping will be shipped via Fedex International Priority. Due to frequent fraudulent activities, we only ship to USA, HK, Japan, UK and New Zealand.
  
• All items will be dispatched within 24-48 hours(providing stock is available) when full payment is received and confirmed by our bank.  Please view the purchase status on your "My Account" to track your order. The following order statuses are: Payment received, Pending, Processing, Despatched, Refunded, Under Warranty, Awaiting item.  Please allow up to 7 working days for items to be delivered, but we strive to deliver within 1-3 business days via Australian Air Expresst, otherwise it is Australia Express Post.  Shipping costs to other states other than NSW will cost more for heavy items. 
• Justek dispatches stock everyday at 5:00pm (Monday - Friday) via Australian Air Express from our Laverton Victoria warehouse.
• Tracking Number will be issued and ready after 5:00pm everyday.
  
• We unfortunately do not allow pick up service for items anymore. Should you have any enquiries, please call 1300 868 227  to confirm the items are ready to  be picked up.
• Justek strives to keep stock in the warehouse at all times in order to get fast shipping to customers. Should there be any complications with stock availability, we are more than happy to refund the money if the item is not shipped out. Items will usually show stock available in accordance to availability to our warehouse. There will be situations where a customer has just placed an order right before yours and ultimately resulting in a back order. Should this situation occur, Justek again is more than happy to refund money to customers.
  
  Prices
  
  
• All prices are shown in AUD and including GST.